ZenVision® Frequently Asked Questions (FAQ)

ZenVision® is a wellness brand dedicated to improving relaxation, self-care, and eye health through innovative, high-quality products. Our goal is to provide effective and luxurious solutions for reducing stress and enhancing your well-being.

Our products combine advanced technology, ergonomic design, and premium materials to deliver professional-grade eye care in the comfort of your home or on the go. Features such as Bluetooth connectivity, intelligent massage modes, and customizable settings set us apart from the competition.

1. Charge the device fully before first use.

2. Place the massager over your eyes and adjust the strap for a secure, comfortable fit.

3. Power on the device and select your preferred massage mode using the control buttons.

4. For Bluetooth-enabled models, connect to your device via Bluetooth to play relaxing music.

5. Use the massager for up to 15 minutes per session.

Yes, all ZenVision® products are designed for safe, daily use. However, we recommend starting with one session per day and gradually increasing usage based on your comfort level.

Yes, our devices are made from skin-friendly, hypoallergenic materials that are gentle and safe for all skin types.

We recommend removing contact lenses before using ZenVision® devices to ensure optimal comfort and safety.

To clean your device:

1. Turn it off and unplug if charging.
2. Use a soft, damp cloth to gently wipe the exterior.
3. Avoid using harsh chemicals or immersing the device in water.

The battery life varies by product. Most ZenVision® devices provide up to 90 minutes of continuous use on a full charge.

Connect the provided USB cable to the charging port on your device and plug it into a compatible USB power source. A full charge typically takes 2-3 hours.

Yes, ZenVision® ships worldwide. Shipping fees and delivery times may vary depending on your location.

We offer a 30-day satisfaction guarantee. If you’re not satisfied with your purchase, you can return the product within 30 days of delivery for a full refund or exchange, provided it is in its original condition.

Standard shipping typically takes 5-7 business days within the U.S. and 10-15 business days for international orders. Expedited options are available at checkout.

1. Ensure the device is fully charged.

2. Check the power button and hold it for 2-3 seconds to turn it on.

3. If the issue persists, contact our customer support team for assistance.

1. Ensure the device is powered on and in pairing mode.

2. Check that your phone or other device’s Bluetooth is enabled.

3. If the connection fails, reset the massager and retry pairing.

Yes, all ZenVision® products are backed by a 1-year warranty covering manufacturing defects.

You can reach us via email at support@zenvision.us or through our online contact form. Our customer care team is available Monday through Friday, 9 AM – 5 PM (EST).