Mga FAQ
Paano ako magsisimula ng pagbabalik?
- Upang simulan ang pagbabalik, mangyaring makipag-ugnayan sa aming customer service team sa SupplyJ.com@gmail.com sa loob ng 30 araw pagkatapos matanggap ang iyong item. Ibigay ang iyong numero ng order at ang dahilan ng pagbabalik.
Anong mga item ang karapat-dapat na ibalik?
- Ang mga karapat-dapat na item para ibalik ay dapat na hindi nagamit, sa parehong kundisyon tulad ng natanggap, at sa orihinal na packaging ng mga ito. Ang ilang mga item, tulad ng mga nabubulok na produkto, mga personalized na item, at nada-download na software, ay hindi kasama sa pagbabalik.
Sino ang may pananagutan sa pagbabalik ng mga gastos sa pagpapadala?
- Responsable ang mga customer para sa mga gastos sa pagbabalik sa pagpapadala maliban kung ang item na natanggap ay nasira, may sira, o mali.
Gaano katagal bago makatanggap ng refund?
- Sa sandaling matanggap at masuri ang iyong pagbabalik, aabisuhan ka namin ng pag-apruba o pagtanggi sa iyong refund. Kung naaprubahan, ang mga refund ay karaniwang pinoproseso sa loob ng 1-3 araw ng negosyo at inilalapat sa iyong orihinal na paraan ng pagbabayad.
Maaari ko bang palitan ang isang item para sa ibang laki o kulay?
- Oo, ang mga palitan para sa iba't ibang laki, kulay, o modelo ay posible, depende sa availability. Mangyaring makipag-ugnayan sa aming customer service team para ayusin ang palitan.
Ano ang dapat kong gawin kung nakatanggap ako ng sira o may sira na bagay?
- Kung nakatanggap ka ng nasira, may sira, o maling item, mangyaring makipag-ugnayan kaagad sa amin upang ayusin ang kapalit o refund. Maaari kaming humiling ng photographic na ebidensya ng pinsala o depekto upang mapadali ang proseso ng pagbabalik.
Mayroon bang anumang mga bagay na hindi maibabalik?
- Oo, ang ilang partikular na item ay hindi karapat-dapat na ibalik, kabilang ang mga nabubulok na produkto, mga personalized na item, nada-download na software, at mga gift card.
Ano ang mangyayari kung ibabalik ko ang isang item nang wala ang orihinal na packaging nito?
- Ang mga bagay na ibinalik nang wala ang kanilang orihinal na packaging ay maaaring sumailalim sa isang restocking fee, ang halaga nito ay matutukoy batay sa kondisyon ng ibinalik na item.
Mayroon bang anumang mga item sa huling pagbebenta?
- Oo, ang mga item na minarkahan bilang "huling pagbebenta" ay hindi karapat-dapat para sa pagbabalik o pagpapalit.
Gaano kadalas naa-update ang iyong patakaran sa pagbabalik?
- Inilalaan namin ang karapatang i-update ang aming patakaran sa pagbabalik anumang oras nang walang paunang abiso. Ang anumang mga pagbabago sa patakaran ay makikita sa aming website.
Kung mayroon kang anumang karagdagang tanong o alalahanin na hindi natugunan dito, mangyaring huwag mag-atubiling makipag-ugnayan sa aming customer service team!
About ZenVision®
What is ZenVision®?
ZenVision® is a wellness brand dedicated to improving relaxation, self-care, and eye health through innovative, high-quality products. Our goal is to provide effective and luxurious solutions for reducing stress and enhancing your well-being.
What makes ZenVision® products unique?
Our products combine advanced technology, ergonomic design, and premium materials to deliver professional-grade eye care in the comfort of your home or on the go. Features such as Bluetooth connectivity, intelligent massage modes, and customizable settings set us apart from the competition.
Product Usage
How do I use the ZenVision® Bluetooth Eye Massager?
1. Charge the device fully before first use.
2. Place the massager over your eyes and adjust the strap for a secure, comfortable fit.
3. Power on the device and select your preferred massage mode using the control buttons.
4. For Bluetooth-enabled models, connect to your device via Bluetooth to play relaxing music.
5. Use the massager for up to 15 minutes per session.
Can I use ZenVision® products daily?
Yes, all ZenVision® products are designed for safe, daily use. However, we recommend starting with one session per day and gradually increasing usage based on your comfort level.
Are ZenVision® products safe for sensitive skin?
Yes, our devices are made from skin-friendly, hypoallergenic materials that are gentle and safe for all skin types.
Can I use the products while wearing contact lenses?
We recommend removing contact lenses before using ZenVision® devices to ensure optimal comfort and safety.
Maintenance and Care
How do I clean my ZenVision® device?
To clean your device:
- Turn it off and unplug if charging.
- Use a soft, damp cloth to gently wipe the exterior.
- Avoid using harsh chemicals or immersing the device in water.
How long does the battery last?
The battery life varies by product. Most ZenVision® devices provide up to 90 minutes of continuous use on a full charge.
How do I charge my device?
Connect the provided USB cable to the charging port on your device and plug it into a compatible USB power source. A full charge typically takes 2-3 hours.
Shipping and Returns
Do you offer international shipping?
Yes, ZenVision® ships worldwide. Shipping fees and delivery times may vary depending on your location.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you’re not satisfied with your purchase, you can return the product within 30 days of delivery for a full refund or exchange, provided it is in its original condition.
How long does shipping take?
Standard shipping typically takes 5-7 business days within the U.S. and 10-15 business days for international orders. Expedited options are available at checkout.
Troubleshooting
My device isn’t turning on. What should I do?
1. Ensure the device is fully charged.
2. Check the power button and hold it for 2-3 seconds to turn it on.
3. If the issue persists, contact our customer support team for assistance.
The Bluetooth isn’t connecting. What should I do?
1. Ensure the device is powered on and in pairing mode.
2. Check that your phone or other device’s Bluetooth is enabled.
3. If the connection fails, reset the massager and retry pairing.
Warranty and Support
Do ZenVision® products come with a warranty?
Yes, all ZenVision® products are backed by a 1-year warranty covering manufacturing defects.
How can I contact ZenVision® support?
You can reach us via email at support@zenvision.us or through our online contact form. Our customer care team is available Monday through Friday, 9 AM – 5 PM (EST).
Still Have Questions?
If your question wasn’t addressed, we’re here to help. Please reach out to our support team, and we’ll assist you promptly. Thank you for choosing ZenVision® for your relaxation and wellness needs!